Custom Services

Our Service Plans for websites with highly customized themes and/or custom plugins.

Custom

The essentials
$ 100 Monthly
  • Uptime Monitoring
  • Database Optimizations
  • WP, Plugin & Theme Updating
  • Monthly Reports
  • Weekly Offsite Backups

Custom Plus

Everything from the Custom plan +
$ 150 Monthly
  • Daily Offsite Backups
  • Security Scans
  • Easy Digital Downloads Support
  • Restrict Content Pro Support
  • 8 Support Tickets per Month

Custom Pro

Everything from the Custom Plus plan +
$ 250 Monthly
  • Daily Offsite Backups (x2)
  • Unlimited Support Tickets
  • Google Analytics
  • Malware Removal

Additional time taken applying updates to customized websites to check for functionality. Updates take place in a Staging version of your website or during slow traffic periods for your website. This helps to minimize problems that might occur when an updates breaks customizations.

Onboarding Process

Learn more about what happens when you sign up for our services

  1. Sign Up – Pick the support plan that works best for your WordPress site.
  2. Provide the Website – Let us know what website this plan is for. Login credentials for the site are provide via 1ty.me – “One Time”
  3. Provide FTP and cPanel Access  – Access to FTP and cPanel is required as sometimes adjustments will need to be made outside of what is possible from the WordPress dashboard with highly customized websites.
  4. Connect our Services – We will log into your website and/or hosting provide and get your website connected to our service platform.
  5. Relax – Let us take the headache out of updating plugins, themes, and WordPress. We will routinely monitor and update your site.

Our Service Features

Security Services

Monitoring your websites health and helping add some additional protection against hackers.

Cloud Backups

Ensuring you have a site backup ready when something terrible happens. Getting you back up and running ASAP.

Updates

Let us install plugin, theme, and core updates. Never worry about which ones to update.

Optimize Database

Cleaning up the WordPress database to ensure it runs error free

Analytics

Integrate Google Analytics to provide you with valuable insights into your website's traffic

Uptime Monitoring

Monitoring your website and providing alerts when it's down.

FAQ

Below are some questions that we get on a regular basis. If you have a question that has not been addressed here, please contact us and we’ll answer all of your questions as quickly as possible.​

Yes! Websites with advanced functionality like e-commerce require our Protect & Secure or Total Support plan. E-commerce sites require additional support in order to properly manage them.

Once you sign up for the plan, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.

Fully-implemented means that one of our support engineers has logged into the site, connected it to our maintenance platform, performed a manual test for cloud backups, and performed any outstanding core/plugin updates.

Our entire support team works remotely within the US. Our business hours are Monday through Friday, 8am-5pm CST. We respond to all requests within 4 business hours and strive to complete all Help Desk Support requests within 8 business hours or less.

For 24/7 support, we recommend a hosting provider that has advanced WordPress expertise available. In our opinion, Dreamhost represents the absolute best and brightest of the WordPress hosting world when it comes to 24/7 support.

All tasks that require less than 30 minutes to complete are considered Help Desk Support requests and are included in both Protect & Secure or Total Support plans.

Each domain (website.com, subdomain.website.com, etc) requires it’s own plan, either BasicProtect & Secure, or Total Support. If you have 3 websites that you would like us to maintain and manage, you will need 3 separate plans.

Support tickets do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website that can be done within 30 minutes from within the WordPress Dashboard.

Support tickets do not include installing brand new plugins, custom development (PHP, plugins, themes, etc), updating custom theme code, graphic design, or building out a new landing page, new form, or new website.

Some Examples:

  • Included: You want us to replace an image with one that you provide.
  • Not included: You want us to create a new graphic to add to your website.
  • Included: You want us to add a new field to your contact form.
  • Not included: You want us to create a new form for job applicants.

A highly customized website is any WordPress website that has a child theme and/or customized plugin(s) that are not available to the public.

Child themes are used when WordPress customizations cannot be accomplished from the standard WordPress Theme Customization dashboard.

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