QCTechJunkie

WordPress Care & Website Technical Support

Are you finding that maintaining your website is consuming too much of your time? Are you looking to concentrate on growing your business and avoid being sidetracked by website management? Perhaps you're experiencing technical issues with your website? I would be more than happy to assist you!


Get Help!
Website Format Design
Basic
Great for Beginner Sites
Monthly Plugin Updates
Uptime Monitoring
Performance Tests
Security Fixes
Private Task Board
$75 monthly
Order support
Protect & Secure
Perfect for Small E-Commerce
Everything from Basic Plus:
Bi-weekly Plugin Updates
Hosting with Cloudways
DNS through Cloudflare
Private Github Repo
Weekly Website Backups
10% Hourly Rate Discount

*Required for e-commerce sites
$150 monthly
Order support
Total Support
Complete Service
Everything from 
Protect and Secure Plus:
Security Monitoring
Email Spoof Monitoring
Performance Tests
Daily Website Backups
20% Hourly Rate Discount

*Required for customized sites
$300 monthly
Order support

Let's Connect

Schedule a free 30 minute consultation to see if we can help you!


Schedule a Consultation

Access continuous technical support for your website needs

Eliminate concerns over updates and security audits. Invest in our monthly WordPress website care package for worry-free maintenance.
Something broken? We'll take care of it for you
Great for emergency situations
Invoicing occurs bi-weekly
Hourly Support
Simple hourly rate outside of service plans
$100 hourly
Sign Up Now

What Our Customers Have To Say

1595887955872
I massively recommend Joe he has turned me from a nervous wreck constantly worrying about my website to someone who is completely confident that my site is in good hands. He is the best tech person I’ve ever worked with, has loads of good ideas and knows EDD inside out. Best of all he’s a really good guy who I can rely on to do an amazing job.
Heather McAvan
Founder, Mrs Mactivity

Onboarding Process

Learn more about what happens when you sign up for our services
  1. Sign Up – Pick the support plan that works best for your WordPress site.
  2. Provide the Website – We will be in touch within 24 hours to get details on the site the plan is for and access information.
  3. Provide FTP and cPanel Access  – Access to FTP and cPanel is required as sometimes adjustments will need to be made outside of what is possible from the WordPress dashboard with highly customized websites. 
  4. Connect our Services – We will log into your website and/or hosting provide and get your website connected to our service platform.
  5. Relax – Let us take the headache out of updating plugins, themes, and WordPress. We will routinely monitor and update your site.

Service Features

Security

Monitoring your websites health and helping add some additional protection against hackers.

Cloud Backups

Ensuring you have a site backup ready when something terrible happens. Getting you back up and running ASAP.

Updates

Let us install plugin, theme, and core updates. Never worry about which ones to update.

Database Optimizations

Cleaning up the WordPress database to ensure it runs error free

Analytics

Integrate Google Analytics to provide you with valuable insights into your website's traffic

Uptime Monitoring

Monitoring your website and providing alerts when it's down.

FAQ

Below are some questions that we get on a regular basis. If you have a question that has not been addressed here, please contact us and we’ll answer all of your questions as quickly as possible.​

DO YOU SUPPORT EASY DIGITAL DOWNLOAD WEBSITES ?

Yes! Websites with advanced functionality like e-commerce require our Protect & Secure or Total Support plan. E-commerce sites require additional support in order to properly manage them.

HOW DOES ON-BOARDING WORK FOR NEW PLANS ?

Once you sign up for the plan, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.

Fully-implemented means that one of our support engineers has logged into the site, connected it to our maintenance platform, performed a manual test for cloud backups, and performed any outstanding core/plugin updates.

WHAT ARE YOUR SUPPORT HOURS ?

Our entire support team works remotely within the US. Our primary business hours are Monday through Friday, 8am-5pm CST. We try to respond to all task requests as soon as possible and no later than 1 business day. 

Depending on the task complexity, we strive to complete all tasks in a timely manner. We will work with you on time estimates for complex tasks.

WHAT ABOUT TASKS THAT REQUIRE MORE THAN 60 MINUTES ?

For Protect & Secure or Total Support plans, all tasks that require less than 60 minutes to complete are included. All tasks requiring more than 60 minutes to complete will be billed at our current development rate ($100/HR) to the payment method on file for your service plan.

Protect & Secure or Total Support plans receive a discounted development rate on all tasks that take longer than 60 minutes to complete.

DO YOUR PLANS SUPPORT MULTIPLE WEBSITES ?

Each domain (website.com, subdomain.website.com, etc.) requires it’s own plan, either Basic, Protect & Secure, or Total Support. If you have 3 websites that you would like us to maintain and manage, you will need 3 separate plans.

WHAT TYPES OF TASKS ARE INCLUDED WITH MAINTENANCE PLANS?

Support tickets do include edits to content, theme or CSS stylesheet adjustments, changing plugin settings, configuring forms and much more. From custom code to general WordPress issues, we’ll take care of almost anything related to the design and development of your website. Support tickets do not include graphic design.

Some Examples of Tasks we handle:

  • You want us to replace an image with one that you provide.
  • You want us to help with changing the theme on your site.
  • Need to track Terms and Condition acceptance for customers or sellers.
  • Custom reports for WooCommerce or Easy Digital Downloads
  • Custom functionality that plugins cannot accomplish.
  • Building a new theme based on a design you provide.

What is considered a customized WordPress site ?

A highly customized website is any WordPress website that has a child theme and/or customized plugin(s) that are not available to the public. These types of sites requre the Total Support service plan.

Child themes are used when WordPress customizations cannot be accomplished from the standard WordPress Theme Customization dashboard.