QCTechJunkie Support

Documentation, articles, tips, and communication with our friendly support team

Support Hours: Monday - Friday, 9 a.m. CST - 5 p.m. CST

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Select a statement that best describes your need for support.

Depending on which selection you make, the support form will ask you for certain details about your inquiry, ultimately making the support experience more efficient. Please try to use the most accurate selection.

Technical issuesI am having technical issues with a QCTechJunkie's plugin.

Account/BillingI have questions and/or concerns about my account, my purchases, or billing.

Pre-sale questionsI'd like to gather some information before committing.

Which selection covers the area you're having issues with?

Select whether you are experiencing problems with a specific extension/theme. If you are unsure, select "I'm not sure".

Plugin*

Select the plugin you are having issues with.

Do you have a license key?*

To receive technical support for a paid add-on, you need to supply a valid license key from your account.

Compatibility details and system requirements

In general, QCTechJunkie plugins are compatible with any system that can properly run WordPress itself. You can see WordPress' requirements and recommendations here. Please note, however, that with several components involved in a typical WordPress ecosystem, staying up-to-date across all systems is highly recommended.

Like WordPress, QCTechJunkie plugins support PHP 7.0+. Our extensions aim to be compatible as well. However it is possible that some extensions may throw warnings or errors. If you have already experienced an error on your live site, contact your host immediately to have your PHP version rolled back, then continue with our support form.

That said, we advise you to run updated versions of PHP, if possible. In doing so, your host may recommend that you perform a PHP compatibility test before updating PHP versions. When performing these tests, the compatibility tool may throw warnings for code that is no longer compatible with the latest versions of PHP. This usually happens because the aforementioned tools cannot read the context of code.

In all instances of using old or deprecated functions in our codebase, we try to wrap that code in a conditional check to make sure it only runs in the correct PHP environment. Compatibility checkers will not see that, and throw warnings anyway. You can simply look at the code referenced by the warning and see if it has a version compare conditional wrapped around it. If so, there is nothing to worry about.

If you are still unsure, feel free to continue with the support form. Be sure to provide us with the exact warnings/errors given by your compatibility checker tool.

Follow the instructions based on your scenario

I cannot access my site after updating or activating one of your plugins
- Follow these instructions
I have access to my WordPress dashboard, but a particular page on the front-end of my site has crashed.
- Follow these instructions
I've already reversed the fatal error. I just need to report what I've found.
- Great Work! Thank you for taking the time to let us know. Go ahead and proceed with the support form and we'll work together to address the issue.

Reporting security vulnerabilities

First, thank you for taking the time to report what you feel is a security vulnerability. We value feedback of all sorts from our community, especially from those who aim to make the ecosystem more stable for everyone involved.

Disclosing a security vulnerability is a sensitive process. We appreciate your cooperation and collaborative efforts as we work to address any issues.

Responsible disclosure

In order to ensure the safety of our users and provide a timely solution when necessary, we ask that you consider the following guidelines:

Describe the vulnerability in detail. Let us know the precise steps to reproduce the vulnerability and whether or not you have an observable example.
Avoid live examples of the vulnerability where possible. If it can be reproduced locally, or on a protected server, please do so there.
Allow us reasonable time to dissect and address the vulnerability before public disclosure.

Qualifying vulnerabilities

Typically, the following types of vulnerabilities should be reported:

Cross Site Scripting (XSS)
Cross Site Request Forgery (CSRF)
Server Side Request Forgery (SSRF)
Remote Code Execution (RCE)
SQL Injection (SQLi)

If the type of vulnerability you are reporting is included above, or you believe that it should be, please proceed, keeping our responsible disclosure guidelines in mind. Thank you!

Vulnerability*

Please select the type of vulnerability your are reporting.

Vulnerability Details*

Describe the vulnerability in detail. Let us know the precise steps to reproduce the vulnerability and whether or not you have an observable example.

Select an option that describes your account/billing concern.

This selection is specific to your account with qctechjunkie.com. If you are having account or billing issues with your customers, please select Technical Issues above.

Recurring subscription payments

If you recently received a charge for an QCTechJunkie plugin and you were not expecting this charge, there's a chance that you just paid a subscription renewal.

As indicated before and after all purchases on our site, extension purchases are annual subscriptions that will renew on your anniversary date, unless you choose to cancel you subscription.

At any time during a subscription term, you can log into your account and manage your subscriptions, including canceling them so they will not renew.

Visit account page

How to request a refund

We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. We are more than happy to provide a complete refund within 14 days of your original purchase.

Before asking for a refund, please allow us to try and resolve any difficulties you are experiencing by clicking Technical Issues above and opening a support ticket describing the problem.

If you still feel that you must request a refund, please be sure to read our terms before proceeding.

Terms and Conditions

Order Number*

Please enter the order number of the refund you are requesting. You can find your order number on your account page.

Reason*

Briefly example the nature of your refund request

How to cancel a subscription

You are free to cancel a subscription at any time. All you need to do is visit your account and you can manage your subscriptions by going to the Subscriptions tab.

Cancelling a subscription will prevent automatic renewal payments from processing. However, associated license keys will remain valid until their expiration dates.

Visit account page

Troubleshooting extension update issues/failures

Updating your purchased extensions should be a smooth process just like any other in-dashboard update through WordPress. However, there are things that can complicate the process. Let's take a look at a few potential issues and their solutions.

Errors while updating extension(s):

Three of the most common errors encountered while updating extensions are listed below:

Update package not available
Automatic update not available for this plugin
Download failed: Unauthorized

If you run into any of these errors, please go to Downloads -> Settings -> Licenses (tab) in your WordPress dashboard and double check the license key entered for the extension failing to update. To verify your license keys, you can log into your account to see the correct license keys listed below each of their respective extensions.

How to manage license key URLs

All QCTechJunkie license keys have the ability to track which sites they are being used on. Depending on which license level you purchased, your license may work on one site, up to five sites, or unlimited sites.

Typically, activating and deactivating your license on your site is enough to attach or detach a specific site URL. However, there are times when this needs to be done manually. At any time, you can manage this buy going to your account page, navigating to the Licenses tab, and clicking on Manage Sites for any license.

Manage my licenses

If you activate your license on domains with the following formats, we will attempt to prevent that activation from counting against your uses:

dev.domain.com
staging.domain.com
domain.dev
domain.local

Depending on server configuration, even using the above subdomains and top level domains will still result in license uses. If this occurs, simply contact us and request to have your development domain name whitelisted to avoid complications.

Transfer license keys

Generally, an extension purchase not only issues a license, but it also starts an annual subscription. Because subscriptions are tied to personal financial information, these types of purchases cannot be transferred between users.

If your developer purchased a license that you now maintain, or you are a developer looking to transfer your license to a client, it's best to have the license/subscription owner cancel the current subscription, which will leave the license key valid until its expiration date. The owner of the site can continue to use the license until it expires. At that point, he or she can then purchase a new license/subscription.

While this is not an actual transfer, it allows both parties to get the most use out of a purchased license. If you would like to go ahead and cancel a current subscription, you can do so on your account page.

Manage my subscriptions

How to get new download links

As long as your license is valid for an extension, you can log into your account at any time and get a fresh download link for your purchase.

Be sure to log in using the email address you purchased the plugins with. If you do not remember your password, you can use the Lost Password link to reset your password using the same purchase email.

Visit account page

How to generate an invoice

At any time, you can generate your own invoice for a past purchase. All you need to do is visit the account page and click the "Generate Invoice" link that corresponds with the appropriate purchase.

If you need to create an account first, make sure you register with the same email address that you used to make the previous purchase(s).

Visit account page

Great! Select an option that describes your inquiry.

Perhaps you're looking for the answer to a frequently asked question. Skim the list of options below for quick information. You may still ask your unique question if necessary.

Free trials for extensions

We do not offer trial versions of our premium extensions, but we do have a 30 day money-back guarantee, allowing you to purchase any extension risk free.

You have up to 30 days after purchasing to determine if purchased extensions are right for you. If you determine they do not suit your needs, you may request a refund at any time within the first 30 days after purchase.

See pricing details

Theme compatibility with our plugins

QCTechJunkie plugins are designed to work with any WordPress theme. The plugin components that display on the front end of your site will either inherit styles from your chosen theme, or will be styled by default.

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