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Issues After Updates

If you are experiencing difficulty accessing your WordPress site after updating or activating a plugin, there are a few steps you can take to troubleshoot the issue:

  1. Clear your browser cache and cookies: Clearing your browser cache and cookies will remove any stored data related to your WordPress site. To do this, go to your browser's settings or options, and look for the option to clear cache and cookies. The exact location of this option will vary depending on the browser you are using.
  2. Deactivate the plugin: If you suspect that the plugin you updated or activated is causing the issue, you can try deactivating it. To do this, you will need to access your WordPress site through FTP or your web hosting control panel. You may need to get help from your web hosting provider if you are not familiar with these tools. Once you have access to your site's files, follow these steps:
    • Navigate to the wp-content/plugins directory.
    • Find the folder for the plugin you want to deactivate.
    • Rename the folder by adding "-old" to the end of the folder name.
    • This will deactivate the plugin, and you should be able to access your site again. If the issue was caused by the plugin, you can try contacting the plugin developer for assistance or look for an alternative plugin that does the same thing.
  3. Check for conflicts with other plugins: If deactivating the plugin did not solve the issue, you can check for conflicts with other plugins. Sometimes, two or more plugins can conflict with each other and cause issues with website functionality. To check for conflicts, follow these steps:
    • Deactivate all plugins except for the one you suspect is causing the issue.
    • Clear your browser cache and cookies.
    • Try accessing your site again. If it works, then the issue is likely caused by a conflict between the deactivated plugins and the active plugin. You can try activating the plugins one by one to find the one causing the conflict.
  4. Check for compatibility: Make sure that the plugin you updated or activated is compatible with your version of WordPress. You can check the plugin's documentation or website for information on compatibility. If the plugin is not compatible, it may cause issues with your site. In this case, you can try finding an alternative plugin that is compatible with your version of WordPress.
  5. Once you’ve gotten as far as you can with troubleshooting, contact support with the information you’ve gathered.
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